• Mark each response for each field.
• Urgency:  Critical, High, Medium, or Low.
• Due By:  Each request will be marked ASAP unless a custom date is entered. 
• A custom date is when you want a request to be a certain date.
• Title:   Give a brief description of the problem such as "PC frozen", "can't print", etc.
• Memo:   Be sure to type the name of the contact person and a phone number where we can reach that person. 

Type the problem in detail giving specific information. Do not enter general messages such as "call me" or "I can't log on".  Give details of what you have done to try to resolve the problem yourself.

If you need to fax samples of your problems to the Help Desk, write the reference number associated with your r equest on the sample.

Click on save to send the request to the Help Desk.  A confirmation number will be displayed on your screen giving you the reference number assigned to your request.

 II.  Standard Solutions:  You may choose Standard Solution for help on problems that may be similar to the one you are experiencing. 

III.  Service Requests:
My Requests -  There are three types of requests: alarms, open and closed.

1. Alarms -  This option lists your unresolved requests which are slated to be resolved as soon as  possible.
2. Open -  This option lists both alarms and any requests with a specific due date.
3. Closed -  This option lists all requests that have been resolved and closed.

Note:  When you click on a particular reference number, the history and status of that request will be displayed.